Terms & Conditions

Last updated: 1 September 2026

1. Who We Are

These Terms & Conditions (“Terms”) govern your use of the website sdtechnologist.co.uk and any services provided by:

By using this website or engaging our services, you agree to be bound by these Terms.

Business customers. Our services are provided to businesses, and these Terms are written on that basis. Where you engage us as a consumer rather than in the course of a business, your statutory rights under UK consumer law apply in full and nothing in these Terms limits or excludes them.

2. Our Services

SDTechnologist LTD provides the following services:

• AI & Automation — chatbots, workflow automation, AI integrations
• Custom Software & SaaS — bespoke software, SaaS platforms, CRM/ERP systems
• Web & Mobile Apps — web applications, iOS/Android apps, progressive web apps
• Cloud Infrastructure — cloud setup, migration, management and security

Specific deliverables, timelines and pricing for any engagement are agreed separately in a written proposal, quote, or contract (“Project Agreement”) between SDTechnologist LTD and the client. These Terms apply alongside any Project Agreement; where there is a conflict, the Project Agreement takes precedence for that specific project.

3. Website Usage

3.1 Acceptable Use

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to any part of the website or its systems
• Use the website to transmit harmful code, malware, or disruptive content
• Scrape, copy, or republish website content without our written permission

3.2 Intellectual Property of Website Content

All content on this website — including text, graphics, logos, branding and design — is owned by SDTechnologist LTD unless otherwise stated, and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or reuse this content without our prior written consent.

4. Service Engagement Terms

4.1 Scoping & Quoting

All projects begin with a discovery or scoping consultation. Following this, we provide a written proposal outlining scope, deliverables, timeline and pricing. Work begins only once this proposal is agreed in writing by the client.

4.2 Engagement Models

Depending on the project, we engage under one of the following models:

• Fixed-Scope Project — agreed deliverables, timeline and price upfront
• Ongoing Development / Retainer — milestone-based payments for continuous or large-scale development
• Rescue & Continuation — taking over an existing project or codebase under terms agreed in the Project Agreement

4.3 Payment Terms

Deposit requirements depend on project size and scope, as agreed in the Project Agreement:

• Smaller, well-defined projects — full payment may be required upfront
• Standard fixed-scope projects — 50% deposit upfront, 50% on delivery
• Large-scale or ongoing projects — milestone-based payments as set out in the Project Agreement

Invoicing:

• Fixed-scope projects are invoiced according to the deposit/delivery structure above
• Ongoing or large-scale projects are invoiced per agreed milestone

4.4 Late Payment

If an invoice is not paid by its due date, we reserve the right to pause work on the project until payment is received. We do not charge discretionary interest on overdue invoices, but reserve the right to apply statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

4.5 Cancellation & Refunds

• If the project has not yet started: the client may cancel and receive a full refund of any deposit paid, excluding non-recoverable third-party merchant/payment processing fees.
• If the project has started: no refund will be issued for work already in progress or completed, regardless of project stage.
• If the project has been completed: full payment is due in accordance with the Project Agreement, regardless of whether the client has launched or made use of the deliverable.

This clause applies to business customers. Consumers retain their statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the usual provisions regarding services already performed at the consumer’s request.

4.6 Subcontracting

We may engage vetted senior specialists and subcontractors to deliver parts of a project. Where we do, SDTechnologist LTD remains your single point of contact and remains fully responsible to you for that work as if we had performed it ourselves. All subcontractors are bound by confidentiality obligations no less protective than those in clause 6.

5. Intellectual Property of Delivered Work

Upon receipt of full and final payment for a project, all intellectual property rights in the final delivered code, designs and assets created specifically for that project transfer to the client.

Prior to full payment, all work remains the intellectual property of SDTechnologist LTD.

This does not apply to any pre-existing tools, frameworks, libraries or proprietary systems owned by SDTechnologist LTD (or third parties) that may be used in delivering the project, which remain under their respective existing licences. Where such components are incorporated into a deliverable, we grant the client a perpetual, non-exclusive, royalty-free licence to use them as part of that deliverable.

6. Confidentiality

6.1 Each party may receive information from the other that is marked confidential, or that a reasonable person would understand to be confidential — including business plans, technical information, source code, customer data, pricing and commercial terms (“Confidential Information”).

6.2 Each party agrees to keep the other’s Confidential Information in confidence, to use it only for the purposes of the project, and not to disclose it to any third party except to employees, contractors or professional advisers who need it and who are bound by equivalent obligations.

6.3 These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed without reference to the Confidential Information, or is required to be disclosed by law or a competent authority.

6.4 We are happy to sign a separate non-disclosure agreement on request, either before or alongside a Project Agreement.

6.5 We will not name a client, describe their project publicly, or use their logo in our marketing or case studies without their prior written consent.

6.6 These obligations continue for three years after the end of the engagement, and indefinitely in respect of source code and personal data.

7. Limitation of Liability

7.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law.

7.2 Subject to clause 7.1, SDTechnologist LTD’s total liability arising out of or in connection with any project, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by the client for that specific project.

7.3 We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, loss of business, or loss of data, arising from the use of our services or deliverables.

7.4 We shall not be liable for delays or failures caused by:

• Delays in the client providing required information, feedback, or approvals
• Failures or outages of third-party tools, platforms, or services not controlled by SDTechnologist LTD (e.g. hosting providers, payment gateways, third-party APIs)
• Circumstances beyond our reasonable control (force majeure)

8. Dispute Resolution

8.1 Complaints Process

If you have a concern or complaint about our services, please email [email protected] with the subject line “Complaint — [Your Project/Company Name]”. We will acknowledge your complaint and work in good faith to resolve it directly before any further action is taken.

8.2 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or our services, are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these Terms from time to time. The “last updated” date at the top of this page always reflects the current version. Changes do not affect any Project Agreement already in place, which continues under the Terms in force when it was agreed.

10. Contact

For any questions about these Terms, contact us at [email protected].