Terms & Conditions

1. Who We Are

These Terms & Conditions (“Terms”) govern your use of the website sdtechnologist.co.uk and any services provided by:

Company name	SDTechnologist LTD
Company registration number	16262751 (Companies House, England & Wales)
Registered office	128 City Road, London, EC1V 2NX, United Kingdom
Contact	[email protected]

By using this website or engaging our services, you agree to be bound by these Terms.

2. Our Services

SDTechnologist LTD provides the following services:

• AI & Automation — chatbots, workflow automation, AI integrations
• Custom Software & SaaS — bespoke software, SaaS platforms, CRM/ERP systems
• Web & Mobile Apps — web applications, iOS/Android apps, progressive web apps
• Cloud Infrastructure — cloud setup, migration, management and security

Specific deliverables, timelines and pricing for any engagement are agreed separately in a written proposal, quote, or contract (“Project Agreement”) between SDTechnologist LTD and the client. These Terms apply alongside any Project Agreement; where there is a conflict, the Project Agreement takes precedence for that specific project.

3. Website Usage

3.1 Acceptable Use

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to any part of the website or its systems
• Use the website to transmit harmful code, malware, or disruptive content
• Scrape, copy, or republish website content without our written permission

3.2 Intellectual Property of Website Content

All content on this website — including text, graphics, logos, branding and design — is owned by SDTechnologist LTD unless otherwise stated, and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or reuse this content without our prior written consent.

4. Service Engagement Terms

4.1 Scoping & Quoting

All projects begin with a discovery or scoping consultation. Following this, we provide a written proposal outlining scope, deliverables, timeline and pricing. Work begins only once this proposal is agreed in writing by the client.

4.2 Engagement Models

Depending on the project, we engage under one of the following models:

• Fixed-Scope Project — agreed deliverables, timeline and price upfront
• Ongoing Development / Retainer — milestone-based payments for continuous or large-scale development
• Rescue & Continuation — taking over an existing project or codebase under terms agreed in the Project Agreement

4.3 Payment Terms

Deposit requirements depend on project size and scope, as agreed in the Project Agreement:

• Smaller, well-defined projects — full payment may be required upfront
• Standard fixed-scope projects — 50% deposit upfront, 50% on delivery
• Large-scale or ongoing projects — milestone-based payments as set out in the Project Agreement

Invoicing:

• Fixed-scope projects are invoiced according to the deposit/delivery structure above
• Ongoing or large-scale projects are invoiced per agreed milestone

4.4 Late Payment

If an invoice is not paid by its due date, we reserve the right to pause work on the project until payment is received. We do not charge discretionary interest on overdue invoices, but reserve the right to apply statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

4.5 Cancellation & Refunds

• If the project has not yet started: the client may cancel and receive a full refund of any deposit paid, excluding non-recoverable third-party merchant/payment processing fees.
• If the project has started: no refund will be issued for work already in progress or completed, regardless of project stage.
• If the project has been completed: full payment is due in accordance with the Project Agreement, regardless of whether the client has launched or made use of the deliverable.

5. Intellectual Property of Delivered Work

Upon receipt of full and final payment for a project, all intellectual property rights in the final delivered code, designs and assets created specifically for that project transfer to the client.

Prior to full payment, all work remains the intellectual property of SDTechnologist LTD. This ensures consistency with what is stated across our service pages: clients own their code and deliverables once payment is complete in full.

This does not apply to any pre-existing tools, frameworks, libraries or proprietary systems owned by SDTechnologist LTD (or third parties) that may be used in delivering the project, which remain under their respective existing licences.

6. Limitation of Liability

6.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law.

6.2 Subject to clause 6.1, SDTechnologist LTD’s total liability arising out of or in connection with any project, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by the client for that specific project.

6.3 We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, loss of business, or loss of data, arising from the use of our services or deliverables.

6.4 We shall not be liable for delays or failures caused by:

• Delays in the client providing required information, feedback, or approvals
• Failures or outages of third-party tools, platforms, or services not controlled by SDTechnologist LTD (e.g. hosting providers, payment gateways, third-party APIs)
• Circumstances beyond our reasonable control (force majeure)

7. Dispute Resolution

7.1 Complaints Process

If you have a concern or complaint about our services, please email [email protected] with the subject line “Complaint — [Your Project/Company Name]”. We will acknowledge your complaint and work in good faith to resolve it directly before any further action is taken.

7.2 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or our services, are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

9. Contact

For any questions about these Terms, contact us at [email protected].